Coronovirus Update – Closing the clinic for face-to-face appointments and opening for online consultations

OPEN LETTER TO PATIENTS:

Dear ,

As I’m sure you can understand the situation is changing rapidly with Covid-19. I have been taking every possible care to prevent any spread through actions like disinfecting all surfaces and equipment between each patient. However, I do not feel that I can say for definite that there is absolutely no risk for patients attending a clinic appointment. With some of my patients being in the higher risk age categories, I have taken the decision that for the best care of all of my patients, currently, I will not be providing face-face hands-on treatments from this point forward.

From a business point of view this is a hard decision to make, but the care of every patient who puts their trust in me is paramount. However, I do want to try to keep helping you with your rehabilitation, so I am going to offer to keep providing my support via online consultations (i.e. online appointments via secure video link) instead. These will still enable me to review your progress, test your movement and identify the areas you need to work on, but instead of my hands-on treatment helping, I will be showing you how to perform the correct exercises, stretches and strengthening work to help get you fully better.

Online Consultations:

As I’m sure you can understand, this is quite a change and I need a few more days to sort out all of the technology to make sure this works correctly, so if you are ok, I will contact you in the next day or two to arrange this directly.

I hope that is all ok and I apologise for the obvious change and resulting inconvenience this may cause, but I hope you understand it is being done with the best intentions in mind.

Best wishes

Ian

Ian Jenkinson
Principal Osteopath
BackToLife Clinic

Contact: 01636 36 20 22
Email:    ian@BackToLifeClinic.co.uk