New patient journey and Covid-19 safety procedures

Safety and the customer experience are very much at the forefront of our new patient journey plan. Here's a quick summary of what you can expect to help keep you safe:

We are hopeful that these systems and procedures will provide a safe and friendly environment for you to get back to living and enjoying life again, but if you do have any questions or concerns then please do feel free to contact Ian on 01636 362022.

Further detail:

All patients will be asked to complete an online Covid-19 screening questionnaire prior to any appointment - this will help identify anyone who shouldn't be coming in to the clinic and who may benefit more appropriately from our online telehealth sessions

 On attending the clinic we would ask you to minimise time in reception by arriving no more than 5 minutes before your appointment time, wear a face mask inside the building and sanitise your hands when entering the clinic room - at which point your temperature will be taken by Ian

 Ian will be wearing full PPE including: face mask, visor, gloves and apron

The clinic room itself will be fully cleaned and disinfected before and after every patient and the room is aerated to enable an exchange of air between patients. This additional cleaning and aerating time means that a 30min appointment now takes 60mins of clinic time (halving our capacity).